Certain service requests are recognized by the state of Texas as Emergency Service requests due to an imminent hazard to health or property or an imminent infestation. The IPM practitioners employed by Environmental Coalition Incorporated meet such service requests within 24 hours during weekday business hours. Weekday business hours . . . because we all know that a good detective must interview those most closely associated with the crime scene; otherwise, the opportunity to apprehend the criminal may be lost and if lost – the pest will surely strike again!
An acceptable definition for infestation reads: to inhabit or overrun in numbers large enough to be harmful or threatening. Pests that are regarded by the scientific community as vectors (carriers of disease-causing microorganisms) or as venomous (transmit a poisonous secretion with a bite or sting) are those pests most often eradicated or removed without the conventional 48 hour delay of service. Regardless of that which precipitates the need for emergency services, prior to the performance of emergency services, Texas law dictates that an Emergency Waiver must be signed by the beneficiary of such services.
The LEED-EB policy recommends a 72-hour delay which will be honored when a property manager prefers to adhere to LEED-EB standards rather than Texas law.
In summary, all service requests are met within 24 to 48 hours with the only exception being those service requests that are to be met in a building governed by LEED-EB standards. In all instances the Universal Notification strategy will be mandated as prescribed by Texas law.
Service requests met on a weekday during regular business hours are met without a surcharge unless the pest is regarded by Environmental Coalition Incorporated as an incidental invader: birds, bats, snakes and other vertebrates (exclusive of rats or mice); termites or other organisms that might compromise wood, fabric or grain products; mosquitoes and other biting or stinging arthropods.